Refund and Returns Policy

Effective Date: January 8, 2025

At ChicraftCiteino.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your musical instrument or accessory, please review our Refund and Returns Policy for guidance on returning products.

1. Return Period

You can return most products within 30 days from the date of delivery for a full refund or exchange, provided the item is in its original condition. To initiate a return, please contact our customer service team at info@chicraftciteino.com.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • It must be unused, with all original packaging and labels intact.
  • It must be returned within the 30-day period.
  • Certain products, such as personalized or custom-made items, may not be eligible for return.

3. Refund Process

Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to guarantee your return is received. ChicraftCiteino.com is not responsible for items lost during return shipping.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 5 days of receiving your order. We will provide instructions on how to return the item and offer a replacement or full refund.

6. Exchanges

If you wish to exchange an item, please follow the return process, and once the return is approved, you can place a new order for the replacement item.

7. Non-Returnable Items

The following items are non-returnable:

  • Digital products or downloadable content.
  • Opened or used products that cannot be resold.
  • Custom-made or personalized items.

8. Refund Processing Times

Once the return is processed, please allow 7-10 business days for the refund to be credited back to your original payment method. The time it takes to appear on your statement may vary based on your bank or card issuer.

9. Changes to the Refund and Returns Policy

We reserve the right to amend this Refund and Returns Policy at any time. Any changes will be reflected on this page with an updated effective date.

For any questions or to initiate a return, please contact us at: