Sales Policy 

Effective Date: March 7, 2025

At ChicraftCiteino, we are committed to providing our customers with high-quality musical instruments and accessories, along with a smooth and reliable purchasing experience. Please review our Sales Policy below, which outlines the terms and conditions for making a purchase from our website.

Order Acceptance:

  • When you place an order on our website, you are making an offer to purchase products in accordance with our terms and conditions. We reserve the right to accept or reject your order at any time.
  • Orders are processed once payment is confirmed, and we will send you an order confirmation email. If an order is canceled or delayed, we will notify you promptly and provide a full refund if necessary.

Pricing and Payment:

  • All prices on our website are listed in U.S. Dollars (USD). Prices are subject to change without notice. The total price, including any applicable taxes, will be calculated at checkout.
  • We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options.
  • Sales tax will be applied to orders based on your shipping address and the applicable state tax laws.

Product Availability:

  • We strive to ensure that our website displays up-to-date product availability. However, there may be occasions when a product is out of stock or unavailable after placing an order.
  • If a product is unavailable, we will notify you immediately and provide the option to either wait for restocking or choose an alternative product.

Shipping and Delivery:

  • Shipping charges will be calculated at checkout, based on the size, weight, and destination of your order. We offer a range of shipping methods, and you can choose the option that best suits your needs.
  • Standard Shipping typically takes 5-7 business days; expedited shipping options are available for faster delivery.
  • We aim to ship orders as quickly as possible, but delivery times may vary depending on your location and external factors like weather or carrier delays.

Order Modifications and Cancellations:

  • Once your order has been submitted, we are unable to guarantee changes to your shipping address or payment method. If you wish to cancel or modify your order, please contact us as soon as possible at info@chicraftciteino.com or call (201) 935-2368. If your order has not yet been processed or shipped, we will do our best to accommodate your request.

Returns and Refunds:

  • For details regarding returns, exchanges, and refunds, please refer to our Refund and Returns Policy.
  • Returns must be made within 30 days of receiving your order, and products must be in their original, unused condition.

Sales Tax:

  • Sales tax will be applied to orders in accordance with applicable state and local tax laws. The tax amount will be calculated and displayed during checkout.

Changes to Sales Policy:

  • We reserve the right to update or modify our Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this page regularly to stay informed about our current policies.

Contact Information:

For any questions or concerns regarding our sales policy, please contact us at:

Thank you for choosing ChicraftCiteino. We are committed to providing you with top-quality musical instruments and exceptional customer service.