Sales Policy

Effective Date: January 8, 2025

At ChicraftCiteino.com, we strive to provide our customers with high-quality musical instruments and accessories. This Sales Policy governs all purchases made on our website and ensures that you have a clear understanding of how our sales process works.

1. Products and Pricing

  • Product Availability: While we make every effort to keep our products in stock, all items on our website are subject to availability. In case an item is unavailable, we will notify you immediately and offer a suitable alternative or a refund.
  • Pricing: All prices are listed in USD and include applicable taxes, unless otherwise specified. We reserve the right to change prices at any time without prior notice, but the price at the time of your order will be honored.
  • Promotions and Discounts: We periodically offer discounts and promotions. These are subject to terms and conditions, and we reserve the right to modify or cancel any promotion at our discretion.

2. Order Confirmation

Once you place an order, you will receive an email confirmation with your order details. This confirmation does not signify the acceptance of your order. We reserve the right to cancel or refuse an order due to reasons such as product availability or payment issues.

3. Payment Terms

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Your payment is processed upon order confirmation, and we will begin processing your order once the payment is confirmed.

4. Shipping and Delivery

  • Shipping Methods: We offer multiple shipping options to ensure your products arrive promptly. Delivery times may vary based on your location, and we will provide an estimated shipping time at checkout.
  • International Orders: We ship internationally. International shipping may be subject to customs duties, taxes, and regulations of the destination country, which are the responsibility of the customer.

5. Returns and Cancellations

  • Returns: If you’re not satisfied with your purchase, you can return most items within 30 days for a refund or exchange. Products must be in unused condition, with all original packaging intact.
  • Cancellations: You can cancel an order before it has been processed and shipped. After shipment, we cannot cancel the order but will provide the return instructions.

6. Warranty and Liability

Our products come with a warranty against defects in material and workmanship. In the event of a defect, we will provide a replacement or refund. Our liability is limited to the purchase price of the defective product.

For any questions, please contact us at: