Shipping Policy

Effective Date: January 8, 2025

At ChicraftCiteino.com, we prioritize fast, reliable, and safe delivery of your musical instruments and accessories. This Shipping Policy provides important details about our shipping options, delivery times, and costs.

1. Shipping Methods and Partners

We offer several shipping methods for your convenience:

  • Standard Shipping: Delivery in 5-7 business days via major carriers such as UPS, FedEx, and USPS.
  • Expedited Shipping: For faster delivery, we offer expedited services with 2-3 business days delivery times.
  • International Shipping: We ship worldwide, using trusted international carriers. Delivery times vary based on the destination.

2. Shipping Costs

Shipping charges are based on the delivery location, the size and weight of your order, and the selected shipping method. The exact shipping cost will be displayed at checkout, and you can choose the preferred shipping option based on your budget and urgency.

3. Free Shipping Promotion

We periodically offer free shipping on select orders or during special promotions. Eligibility for free shipping will be displayed at checkout, and it may be subject to minimum order requirements.

4. Order Processing Time

All orders are processed within 1-2 business days. Orders placed after 2:00 PM EST or on weekends and holidays will be processed the next business day. During peak seasons, such as holidays, processing times may take longer.

5. Delivery Timeframes

  • Domestic Orders: Delivery times vary based on your shipping address. Standard shipping typically takes between 5-7 business days. Expedited shipping will shorten the delivery time to 2-3 business days.
  • International Orders: International shipping times depend on the destination country and customs clearance. Delivery can range from 7-21 business days.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track your order status on the carrier’s website, or by logging into your account on ChicraftCiteino.com.

7. Shipping Restrictions

We currently do not ship to P.O. Boxes or APO/FPO addresses. Additionally, there may be certain restrictions on shipping to international locations due to import/export laws, which may require additional documentation.

8. Delivery Issues

While we strive for prompt delivery, ChicraftCiteino.com is not responsible for delays caused by the carrier, adverse weather conditions, or customs processing times. If your package is delayed, we will assist in tracking the order, but cannot guarantee a specific delivery date.

9. Damaged or Lost Packages

If your order is damaged during transit or goes missing, please contact our customer service team immediately. We will initiate a claim with the carrier and work to resolve the issue. Please retain all packaging and documentation for claims processing.

10. Address Changes

Once your order has been processed and shipped, we are unable to modify the shipping address. Please ensure that all shipping details are correct before completing your order. If you need to make changes before shipping, contact us as soon as possible.

11. Returns Due to Delivery Issues

If your order is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipping at your expense. Please ensure the shipping information you provide is accurate to avoid delays.

12. Changes to Shipping Policy

We reserve the right to change or update this Shipping Policy at any time. Any changes will be reflected on this page, and you will be notified via email if significant updates are made.

For any shipping-related inquiries, please contact us at: